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 Utility of Microsoft Dynamics 365 in Financial Services Sector by Michael Donald | GUEST CONTRIBUTOR | Business Dynamics 365 is a cutting-edge customer relationship management program. It maximizes your operations and fulfills all your HR needs so you can focus on running the show efficiently while meeting efficiency goals that empower the employees who will guide your company to profitability. This all-inclusive solution uses unique technology to create a customized experience for every level of an organization.Count on a streamlined CRM system that ties together customer management and employee relations. And it does so in an easy-to-use package with features from email marketing to team chat. Microsoft has been the biggest tech giant in the global market for the past 2 decades. Be it Business Intelligent, Dynamic 365, Azure Solution, or CRM and ERP deployment, the frontline service partners of Microsoft are broadly demanded at any marketplace to attain the required functionality and operational behaviour. Microsoft's advanced specialization partners form the foundation of any business across the globe. Hence, when it comes to the financial service sector, the need for a Dynamic 365 solution becomes quite vital and imperative - an efficient and profitable cloud-oriented Microsoft platform that deploys a consolidated benefit of Customer and Employee Relationship Management to boost up the operational effectiveness and dynamic approach towards business. Thus, Dynamic 365 is a one-stop software solution that leverages the hi-tech capability of essential features required for the success of the business. "When Banco Sabadell challenged us to accompany them in this leap in services to the cloud, we focused all our efforts on covering all the aspects defined in the evolution of the relationship model between the bank and its customers, leveraging new technological capabilities."-- According to Víctor Gómez, managing director of Accenture Microsoft Dynamic 365 for Financial Service Sector  Dynamic 365 leverages the financial service of the organization with a centralized database to effectively manage the customer relationship and business procedure. The following benefits can be summarised into these capabilities: Establish an in-depth customer relationship Understanding the requirements and preferences of the customers is vital for the success of any business. The same competitive benefits must be applied in the financial service sector too. The quest to gain the trust of the customers and establish a firm and strong relationship is something that any Dynamic 365 solution chase after. Dynamic 365 records the comprehensive data of the clients from email, calls, messages, and market preferences of product and services and uses them to build a seamless interaction to build a remarkable relationship with the customer. Today the Microsoft Dynamics 365 Consultants offer you such empowerment to widen up your business. Enhance the productivity of the employees With all the data and information projected on a single frame and stored under one data centre, you do not need to go through a distinct bifurcated system. This offers you the time and resource availability to focus on other important aspects of the client relationship. On top of that Dynamic 365 is a cloud-based solution that is freely accessible to every mobile device. Thus, your financial service company can work from anywhere, anytime, and from any device letting the organization go beyond the shift and geographical boundaries throughout the operational backdrop of the enterprise capability. “We’ve been on a Dynamics 365 journey for some time and have fully adopted a cloud-based Azure strategy,” says Lee O’Brien, Group Chief Artificial Intelligence Officer at Investec. “By extending the power of our Microsoft ecosystem, we can indulge our imagination and unlock the next generation of value quicker.” Fetch actionable insights to improve sale and marketing More than 50% of the profit depends on the upselling of products to the existing customers. With predictive and actionable insights Microsoft Dynamic 365 Consulting Service could allow you to enhance the business growth. However, due to the lack of proper software solutions, many of the companies are stuck to limited sales operational restrictions. Dynamics 365 Finance & Operations Partner leverages you with proper technology that enables you to analyse the taste of the audience and deploy the product accordingly. With proper implementation of services and technology, you can go beyond the limit to take the initiative that could allow reinforcing the employee and customer experience. Integrate operational capabilities and business function While incorporating the CRM benefits, you need to assure that the software solution you are choosing for the existing system must integrate with the business functionality. Since Dynamic 365 is an integral part of the Microsoft environment, it conveniently integrates with the technologies like Word, OneNote, SharePoint, Excel, etc, the Power Platform (Power BI, Power Automate and Power Apps), and other Dynamics 365 applications (Business Central, Finance and Operations, etc. So, Dynamics 365 for financial services companies are the best organization to rely on, if you are somehow involved in the financial sector and banking industry. Better security and compliance behaviour An optimised security framework and better compliance behaviour is imperative for the success of any business. A financial sector that demands a compliance base at the greatest priority should be propelled with technology like Dynamic 365. To maintain a productive customer base and good relationship with the employees, there must be a CRM and ERP solution that could make the business robust, reliable, and productive. Hence, Dynamics 365 Finance & Operations Partner are in high demand in the financial sector. Better is the lubricity of the software solution of Dynamic 365, more competitive benefits the technology can bring for your business. Dynamic 365: A one-stop solution financial & banking industry "We approached PragmatiQ Solutions to help us with an incumbent Dynamics 365 system which had various legacy issues having been customised by numerous consultants over a number of years. They dealt with all the nuances quickly to get our system up to a standard they were happy to work with. From there the PragmatiQ technical team ran with a large project and it’s fair to say now know our business inside out. Their ability to understand what we do and how we do it having only seen it from an ‘IT perspective’ was and still is impressive. We would highly recommend PragmatiQ." ~ Tom Roberts, Managing Director at Moorgate Finance Common benefits that you can involve with are:
These benefits would allow any organization to soar in its respective marketplace. Be it any industry: manufacturing, retail, banking, finance, or education; the need for employee and customer relationship management is vital for growth and prosperity, and Dynamic 365 business central solution would exclusively facilitate you to attain such functionality. About the author:Michael Donald, a senior IT Consultant at Digital Transformation Consulting Services Provider Company, Bitscape. I have unified experience in adding values to the existing technological architecture of various businesses. During my professional journey, I have tackled a wide range of challenges and have built the ability to work through challenging issues for any industry. |
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