We have a list of challenges faced by the three parties – managers, field agents, customers using a last mile delivery logistics app, system, or software.
Challenges for the Managers
This has led managers to think on scalability terms, whether to cater to a specific region, or to the whole market, within a country or across countries.
This could be even worse when field agents are dishonest, rude, addicted to liquor, not capable enough to handle the turnaround time, misconduct in behaving in front of customers, or arrogant in taking orders from others.
Challenges for Field Agents
Delay in delivery and not receiving real time updates from managers as well as customers are the hurdles that can intervene in serving both parties.
Delivery people do have to take care while carrying goods from one place to another, especially when the carbon footprint and products are at stake.
Challenges for the Customers
This can be troublesome especially when customers have paid in advance for the purchased products or they expect products to arrive on special occasions, but due to absence of notifications or updates they are not aware of where their products have reached and when they would arrive.
Also, sometimes due to technical issues within the app, customers tend to place repetitive orders by mistake that can be absolutely challenging, especially when they have to go through a replacement or return process.
What to conclude?
It is very important to stay ahead of the above discussed and other related challenges when planning for a last mile logistics delivery solution.
Thankfully, organisations have started realising the importance of supply chain management and turnaround time that has led to businesses giving their best in today’s highly competitive arena.
If you want to stand out in your last mile delivery and logistics solutions, ensure that you have planned for all the challenges in advance before being released to the end users.