by Lily Bradic
If you caught last week’s #SocialSpin post on hashtag hijacking, you’ll know that we’re covering comment moderation this week. Whether or not to moderate audience contributions is something that needs to be decided on a case-by-case basis, and this post is designed to help you figure out when, how, and if you should.
What is comment moderation?
We’ll run through this quickly, as I’m sure you’re already familiar with the concept. To recap:
Comment moderation allows you to manually approve other people’s comments before they go live. You can moderate comments on your blog or website, and you can ban certain words from being posted on your Facebook page.
Should you use comment moderation?
There are pros and cons to having comment moderation enabled. If your content is generally uncontroversial, or you don’t have problems with trolls, you might not need to bother. That said, comment moderation can really help with the following situations:
There’s currently no way to moderate comments on Facebook, which is a shame for many businesses. That said, you can blacklist words so they can’t be posted on your wall. Banning any racist, homophobic and sexist slurs you can think of might be a good place to start.
Moderating on WordPress
From your admin panel, click “Settings” > “Discussion”. You should see this:
Many people like to know their comment will go live as soon as they’ve posted it. I personally feel less judged or scrutinized if my comments go through automatically. I completely understand why people moderate, but I’m sure I’m not the only one who can find it discouraging.
Next week in #SocialSpin, we’ll be talking about how to catch #SocialSpin, and what to do about it when you notice. In the mean time, leave a comment letting us know what you think of comment moderation. As the audience, does it make you more or less likely to comment? As the author or business, would you consider using it? Let us know (it’s the only way you’ll find out if we moderate ours)!
Image by kpwerker